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SMS Privacy Policy

Effective Date: January 1, 2025

Chicago Speech Therapy, LLC, doing business as CST Academy ("we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains what personal information we collect, how we use it, and who we share it with in relation to SMS communications.

1. Information We Collect

When you opt into SMS messages from CST Academy, we may collect:

  • Your name
  • Your phone number
  • Appointment details
  • Service-related information
  • Billing and payment reminders
  • Any additional information voluntarily provided via SMS

2. How We Use Your Information

We use SMS communications for the following purposes:

  • Sending appointment confirmations and reminders
  • Providing service updates and important notifications
  • Communicating post-visit instructions
  • Sending billing and payment reminders
  • Responding to inquiries or requests made via SMS

3. Who We Share Your Information With

We do not sell or share SMS consent with third parties for marketing purposes. However, we may share SMS-related information with:

  • Service providers who help facilitate SMS messaging (e.g., RingCentral)
  • CentralReach, our HIPAA-compliant electronic health record (EHR) system
  • Payment processors that comply with PHC (Payment Card Industry) standards for secure billing communications
  • Legal authorities, if required by law

4. SMS Consent and Opt-Out

  • Opting In: By providing your phone number, you consent to receive SMS messages from CST Academy related to your services.
  • Opting Out: You can withdraw your consent at any time by replying STOP to any message.
  • Getting Help: For assistance, reply HELP or visit https://cstacademy.com.

5. Data Security & Compliance

We follow strict security practices, including:

  • HIPAA compliance for all health-related data storage and transmission
  • PHC compliance for secure payment-related communications
  • Encryption and secure access controls to prevent unauthorized access

6. Your Rights & Choices

You have the right to:

  • Request access to your personal information
  • Correct or update your information
  • Withdraw SMS consent at any time by replying STOP
  • Request deletion of your personal information where applicable

7. Contact Us

If you have any questions about this SMS Privacy Policy, please contact us:

Chicago Speech Therapy, LLC dba CST Academy
1765 N Elston Ave, Ste 206, Chicago, IL 60642
Phone: 773-620-7800
Email: contact@cstacademy.com

For more information:

SMS Terms & Conditions: https://cstacademy.com/sms-terms-and-conditions